A family running a business or a family enterprise may be accustomed to meeting together to make decisions. After the sale of a business, or after inheriting significant wealth, family members may wonder why they should meet. “Big meetings may be fine for other families,” they may say, “but we’re close. If we want to talk about something, we just talk. Why do we need family meetings?”
The answer: family meetings may be one of the most important tools a family of wealth can use to preserve and perpetuate a legacy. They are a method by which the family can develop, grow, and maintain itself over time. Family meetings are a best practice for helping ensure your family preserves and transfers wealth over multiple generations.
Well-run family meetings can be used for at least three purposes:
- Communication
- Education
- Decision-making
Regular family meetings provide a forum for sharing news, concerns, opportunities, and challenges in an open, direct and inclusive setting. Family leaders can deliberate on various matters and make shared decisions in a truly collaborative manner. Meetings provide the opportunity to educate younger family members on the basics of family finances and on family traditions. Furthermore, the interplay of generations is a great way to model and develop family leadership. As time passes and families grow and become more geographically dispersed, family meetings become a way to engage and discuss relevant topics.
Planning for generational transitions of a business or wealth can be difficult. Creating an environment to communicate expectations and intentions does not take place without conscious effort. Many successful families have moved toward formalizing how they communicate about wealth and multi-generational family enterprise transitions using family meetings as the cornerstone. Some may decide to begin the communication process by having family meetings. This can be a great idea for almost any family, but having the right structures in place may provide a higher likelihood these meetings will accomplish what you desire for your family and your enterprise. Encourage attendees to be creative and have fun with family meetings. Setting up an environment where participants are relaxed and open may help to foster constructive dialogue. Here are six other points to consider in carrying out successful family meetings:
1. Schedule it
Regularly scheduled meetings that are on the calendar well in advance give family members a chance to make the meetings a priority. It also gives them a chance to prepare for the conversations that will take place. Meetings that happen last minute or only when there is a family emergency may not result in consistent, open dialogue.
2. Provide structure
The best meetings generally have a written agenda. This agenda should be simple and not try to accomplish too much at one time. Family members should have an opportunity to suggest items they feel need to be addressed. Sending out the agenda a few days before the meeting will allow invitees to gather their thoughts and help them avoid being reactionary in the meeting.
3. Make it a safe space
Meetings need to be a “safe place” for participants to be able to ask questions without judgment. Each family should have a set of guidelines for how communication takes place during the meeting. For example, some families use a “talking stick” to avoid people interrupting each other. It is also important that protocols be established for when, and not if, disagreements arise because conflicts may be inevitable. Conflicts are not necessarily bad, but they need to be managed properly. There should be an established method for working through conflict, so that when challenges and issues arise, they can be addressed in a positive manner. Many families choose to have a non-family facilitator run the meetings until harmonious and respectful communication patterns are established. It may also be beneficial to have the meetings take place in a “neutral” location, away from the home or business.
4. Add educational benefits
Meetings should not just be for updates on the family business or enterprise. Consider using the meeting as a forum to learn new skills and experience things together. Experienced-based learning may draw family members together and can create unifying outcomes.
5. Keep it positive
Try to set a positive tone for the meetings. This is not to say difficult conversations will not take place, but family members should look at the meetings as an investment in their relationships with each other. If meetings are treated as such, families can establish a pattern for regular, productive communication.
6. Documenting and storing notes and minutes
Assign someone to be the designated note-taker. They should capture key discussion points, decisions made, action items, and assigned responsibilities. After the meeting, the notes should be compiled into a formal document, such as a Word document or PDF. This document should include the date, time, attendees, and a clear summary of the meeting. The minutes should be stored in a place where all family members can easily access them, but also in a secure location to protect sensitive information.
Ground rules are a key element for effective family meetings. Each family determines their own ground rules through discussion and reflection. Sample ground rules are listed below:
Be Present and Respectful in Words, Body Language, and Action
Demonstrate respect and commitment to one another by setting aside potential distractions. Show with your body language and your actions that you are fully participating in the meeting. Turn off cell phones, laptops and all personal devices. If you need to be reached in case of emergency, designate a contact person during the meeting.
Listen
Listening is a skill that should be practiced, but it may pay off tremendously in effective communication. Be willing to repeat back what someone has said or otherwise demonstrate you understand what the other person is saying before making your own point. You may find you are reacting to what you believe someone said, not what was actually said. When someone says something you disagree with, make sure you listen to the points they make.
Own Your Views
Make “I” statements rather than broad, global statements that imply you know the truth or that something “is obvious.” Saying, “Everyone knows that is ridiculous” is unhelpful and destructive to communication. Saying, “I really disagree with what you just said,” is more honest and may be more accurate. If others share your views, it will be clear there is a shared perspective on an issue. If it turns out your view is not shared by others, you may then open up to new viewpoints or solutions.
Be Willing to Edit What You Say
Saying anything and everything you feel under the guise of “honesty” can be counterproductive. Deliver your points with tact and respect. Appropriate editing of your message will make you more likely to be heard. It will also reduce the chances that other people will get defensive.
Avoid Indirect Communication
Families may unintentionally allow indirect communication and alliances. You may feel temporarily better after venting to your sister about what is happening between you and another person. Unfortunately, your sister may then be stuck with reactions and information she now must either hold or act upon. Indirect communication allows avoidance of conflict rather than resolution of problems. Deal directly with whomever you are having the disagreement or conflict, whenever possible.