Quicken®: Account Download From Wells Fargo Advisors Website

To download Wells Fargo Advisors account information from the Wells Fargo Advisors website, please use the following instructions.

Before You Begin

Please review the following information:

  • Account information is available from the previous day's market close (4:00p.m. ET) for Balances and Positions (Holdings)
  • Up to 120 days of your transaction history (Activity) is available (from the day you enrolled for Quicken access)
  • Wells Fargo Advisors processes each day's transactions between 2:00a.m. and 6:00a.m. ET, Monday through Friday. During this processing time, the most current account data may not be available for all accounts.
  • The following brokerage accounts can be downloaded:
    • Standard brokerage accounts (including fee-based accounts)
    • Asset management accounts (Command Asset Program)
    • IRAs (only those made up of brokerage products; Certificate of Deposit IRAs are excluded)
  • Transaction activity (for securities and cash transactions) is available to download as of trade date—not the settlement date.
  • Quicken will match downloaded information during the account reconciliation process and will only import transactions that have not been previously downloaded.

Step 1. Learn About Updating Investment Account Statements

To review one of the articles listed below use Help > Quicken Help > Search Quicken Help > About updating investment account statements.

Connecting with Wells Fargo Advisors to update transactions and balances is the easiest way to keep your investment accounts up to date. Once you record historical transactions for any securities you owned before you bought Quicken, you may never have to manually enter another investment transaction. To get started, simply sign up for online access through Quicken with Wells Fargo Advisors.

What can I do with updating investment account statements?

  • Update my investment transactions, balances, and holdings
  • Review and accept investment transactions I've downloaded
  • Edit and delete downloaded investment transactions
  • Compare my Wells Fargo Advisors downloaded holdings to my Quicken portfolio
  • Enter adjustments to your Quicken Portfolio to match your Wells Fargo Advisors online holdings information
  • Download a stock split

What do I need to know before getting started?
Do not download the following types of transactions:

  • Employee stock option exercise transactions
  • Employee stock purchase plan transactions

Where can I get more information?

  • To learn more about entering historical transactions, see Decide how much historical data to enter and Entering investment transactions manually.
  • To view general information about working with online account services once you've set up your account, see Downloading transactions for my accounts.
  • If you regularly download transactions from several financial institutions using One Step Update, Quicken's Password Vault feature is a secure, convenient way to manage the different passwords involved.

Step 2. Update Investment Transactions, Balances and Holdings

  1. On the Quicken Home Page in the Account Bar list, select the account you want to download an online account statement for.
  2. On the Download Transaction tab, click Update Transactions.
  3. Quicken opens a browser window and displays the Wells Fargo Advisors web site. Sign on using your Wells Fargo Advisors online Username and Password.
  4. Under Account Services select Account Download.
  5. Select an account (we recommend using the default Household which will download all your brokerage accounts).
  6. Specify a time period (on your first download we recommend that you select 120 days, however on subsequent downloads select a time period that represents the time period since your last download).
  7. Click the Download button.
  8. If a File Download dialogue box opens and you are asked "Do you want to open or save this file?" click the "Open" button to download your account information.
  9. After Quicken finishes downloading the file, open the account, and then review the downloaded transactions.

Step 3. Learn About how Quicken Matches Investment Transactions

For Quicken to identify a match, everything about the transaction must be the same: the security, action, number of shares, price, amount, and the ratio if it's a stock split. The dates must match exactly.

Quicken uses a scoring system to decide if a transaction is a match, a near match, or new. If you think a new transaction might actually be in your transaction list, find it and check the field for data entry errors in this order:

In this fieldVerify that the following is correct
SecurityThis field must match exactly, or the transaction is marked New.
DateThe dates must be the same for an exact match. If the dates differ by more than 14 days, Quicken considers the transaction new; if less than 14 days Quicken may mark the transaction a Near Match unless there are additional discrepancies.
ActionIf you have a linked checking account, the action must match exactly.
Stock splitsThe ratio must be an exact match.
Price, Number of shares, AmountAny difference in one of these prevents the transaction from being marked Match. When the difference in any of these is too great, Quicken marks the transaction New.

Tell me why the Online Center displays different information than my Quicken investment account displays

The Online Center displays information exactly as it is downloaded from Wells Fargo Advisors, including current available prices, holdings, balances, transactions, its representation of bonds and options, and so on. Your Quicken account displays information using Quicken terms and units. Also, you may have manually entered transactions differently from the way they are downloaded from Wells Fargo Advisors.

You may see some differences in how Wells Fargo Advisors handles some of the following information:

  • Fees, loads, and commissions
    Wells Fargo Advisors may list several kinds of fees, loads, and commissions as separate transactions. Quicken sums these in the Commission/Fee field in each transaction.
  • Prices
    For example, you may have entered a price in the transaction list that is more current than the one last downloaded from Wells Fargo Advisors, or vice versa.

    The best way to compare current prices is to get your automatic Quicken price updates after the market closes, then download your investment transactions.

  • Transaction histories
    Either Quicken or Wells Fargo Advisors may have a longer transaction history. You can manually enter older transactions into your transaction list to make your Quicken account information more complete.
  • Terms for actions and units
    For example, buy to open in a Wells Fargo Advisors statement is translated as Buy in Quicken; a single option contract may be displayed as 100 shares in Quicken.
  • More detailed information
    The Online Center shows your Wells Fargo Advisors records of your holdings and balances. If you manually enter your transactions into Quicken, you might see more information on the Online Center Holdings tab than you do in the Quicken Portfolio.
  • Withholding from a Sell
    For tax purposes, Wells Fargo Advisors may withhold a certain amount of money from the proceeds of a Sell transaction. Quicken shows this activity as a MiscExp (miscellaneous expense) item.
  • Multiple Quicken transactions are required for a single downloaded transaction
    Investment transactions sometimes result in multiple Quicken transactions. For example, an investment Buy is usually entered as a Buy transaction in Quicken. But if the security is an interest-paying bond, you as the buyer may have to pay accrued interest. To account for this investment transaction, Quicken requires a second transaction to represent Miscellaneous Expense. You may not have entered a transaction in the transaction list for this second transaction, so you can accept it as a new transaction when it appears in downloaded data.
  • Multiple transactions are downloaded for a single Quicken transaction
    Often a single transaction that you might record in your Quicken investment transaction list corresponds to more than one transaction in the downloaded data, due to features of your investment account with Wells Fargo Advisors.

Here's one example:
You might record a single check to pay for a stock. That one transaction might correspond to four transactions in the downloaded data: a sale from a mutual fund to provide funds to place in your linked checking account, a transfer of the funds from the mutual fund to the linked checking account, the Buy itself, and the withdrawal from the cash account to make the Buy.

Quicken matches the withdrawal to the check you recorded. You can decide what to do about the other three transactions, either accepting them into your investment transaction list or deleting them from the Downloaded Transactions list.

If a transaction you've entered manually does not match a downloaded transaction, check to see if it resembles a downloaded transaction. If it does, either delete the manually entered transaction, or mark the manually entered transaction as cleared and delete the downloaded transaction (or transactions) to ensure the accuracy of your reports.

  • Balances in subaccounts
    The Online Center Balances tab shows the subaccount balances as they are downloaded from Wells Fargo Advisors. Quicken does not distinguish between cash and margin subaccounts. If you have a margin balance, the investment transaction list displays it as a negative cash balance.
  • One date
    Quicken tracks one date per transaction. When you enter transactions manually, you should use the trade date. Wells Fargo Advisors shows the trade date in the transaction and may show the settlement date in the detail window. Because of this limitation in Quicken, the cash balance in your Quicken transaction list may be incorrect during the settlement period. The Online Center Balances tab shows the correct balance after you've connected to Wells Fargo Advisors.

Step 4. Review and Accept Investment Transactions

Quicken provides the opportunity for you to review transactions before accepting them into your investment transaction list. As necessary, you can add any new securities used in downloaded transactions to your Quicken Security List. Information is also available about the process Quicken uses to match downloaded investment transactions.

To accept all downloaded transactions into my Quicken transaction list - This option is available only for your first download into an account that you previously tracked manually.

  1. After you download transactions from your broker, Quicken displays the New Data Download window.
  2. Click Accept All.
  3. Click Next.
    • Quicken adds all transactions that it can process automatically into your transaction list.
    • Quicken displays a message box if any downloaded transactions require a manual adjustment. Click OK, and follow the on-screen instructions.


  • If your account was up to date before the first download, Accept All may result in many duplicate entries. It's better in that case to accept transactions one by one.
  • Any transactions that remain in your Downloaded Transactions list after you click Accept All are transactions that need to be reviewed individually. There may be Sell transactions for which you need to specify lots, for example, or other circumstances that Quicken can't handle automatically.

To review and accept downloaded transactions into my Quicken transaction list

  1. Open the account you want to work with (if it is not open already.)
  2. Below the transaction list, make sure that the Downloaded Transactions tab is selected.
  3. If Quicken detects downloaded transactions for securities that aren't currently in your Security List, you're asked to match securities.
  4. In the Downloaded Transactions window, review each transaction for accuracy.
  5. Click either Accept to tell Quicken to enter it in the transaction list, or Delete to delete it.
  6. If you're matching a Sell transaction, you may be asked to specify lots for performance and tax tracking purposes.
  7. If necessary, click Continue to see downloaded transactions for any associated linked checking account.
  8. When you've finished accepting transactions, click Done.
  9. Review your investment transaction list and edit transactions as necessary to add any supplemental information (such as categories or memos.)
  10. If your Quicken and brokerage portfolios don't agree, Quicken asks if you would like to enter adjustment transactions.


Downloaded transactions can be marked as either Matched, New, or Near Match. For an overview of the matching process and matching terminology, see Understand terms used in investment transaction matching. For additional assistance on working with special types of downloaded transactions, see Edit and delete downloaded transactions.

You can click Accept All to put all the transactions in your investment transaction list at once. However:

  • If any of your transactions involve lots, Quicken may not accept them until you choose the lots. These transactions will remain in your Downloaded Transaction list even after you've clicked Accept All—you need to accept or delete them individually.
  • If you've entered transactions into your investment list manually, Accept All may result in many duplicate entries. It's better in that case to accept transactions one by one.

To specify lots for a downloaded Sell transaction

If you're matching a Sell transaction, you may be asked to specify lots for performance and tax-tracking purposes.

If you're selling a security for which you have only one open lot, or if you're selling your entire holdings of a security, Accept All does not prompt you for lot information.

If Quicken won't let you click Accept for a downloaded Sell transaction, or if you've already clicked Accept All and now you have a Sell transaction in your transaction list without a related Buy, see the troubleshooting topic on this subject.

For Additional Help

As a courtesy to you, Wells Fargo Advisors provides instructions for basic functions within your Quicken software. Should you have questions or need additional help, you can:

  • Use Quicken help menu:
    • Help > Quicken Help has detailed instructions about using your software to access Wells Fargo Advisors online.
    • Help > Current Window provides instructions for using a feature or function related to the page you are on.
    • Help > Product and Customer Support provides easy access to "Help Using Quicken", Troubleshooting", "Search Frequently Asked Questions", "Contact Us" and "Make the most of Quicken" help resources.
    • Help > Tutorials are short videos that provide a summary of key features in Quicken.
    • Help > User Manuals is an online user manual for Quicken. Refer to the "Use online account services with Quicken" section for more information about using Quicken to access Wells Fargo Advisors online.
    • Help > About Quicken helps you ensure that your software is up-to-date, and contains information you will need when contacting Intuit for technical assistance.
  • Visit the Quicken Support Site.
  • Call Quicken Telephone Support at 1-800-811-8766, between 8:00a.m. and 8:00p.m. ET, 7 days a week.
  • Call Wells Fargo Advisors Online Services Support at 1-877-879-2495.

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