Wells Fargo Advisors LLC and Wells Fargo Advisors Financial Network, LLC (Members SIPC, non-bank affiliates of Wells Fargo & Company) are committed to protecting the interests of our clients and shareholders. The following information concerns our efforts to ensure that impact to your business is minimized in the event of an emergency or disaster.
Securities industry regulations require each broker-dealer to create and maintain a business continuity plan tailored to the size and need of the member and reasonably designed to enable the member to meet its existing obligations to its clients or other counter-parties. In accordance with these requirements, Wells Fargo Advisors has designed a business continuity plan to address possible scenarios in efforts to minimize any service impact to our clients.
In keeping with the regulatory requirements, the business continuity plan for Wells Fargo Advisors is designed to address key areas of concern -- including, but not limited to, the following:
- Data back-up and recovery
- Mission-critical systems
- Financial and operational assessments
- Alternate means of communication between the firm and its clients
- Alternate means of communication between the firm and its team members
- Alternate physical locations of team members
- Critical business constituent, bank and counter-party impact
- Regulatory reporting
- Communications with regulators
- How Wells Fargo Advisors will ensure that clients have access to their funds and securities in the unlikely event that Wells Fargo Advisors determines it is unable to continue its business
Since events creating disruption of business may vary in nature and scope, Wells Fargo Advisors has anticipated scenarios in which the following are affected:
- A Wells Fargo Advisors branch, firm, or office
- A primary Wells Fargo Advisors building at its headquarters location
- A citywide area
- A regional area
Regardless of the scope of potential disruption, Wells Fargo Advisors will strive to continue to provide services to its clients. In the event where a Wells Fargo Advisors branch location is affected, the firm has designed a contingency plan where client telephone calls will automatically be re-routed to a separate location, either to another branch or to the headquarters. Additionally, Wells Fargo Advisors clients can access their accounts in various ways, including, but not limited to, telephoning Direct Financial Solutions, visiting any of our branch offices, or through our online services at www.wellsfargoadvisors.com. These alternative access methods are provided so that our clients are able to maintain consistent and constant access to their accounts.
In the event where a primary building or business district is affected, the firm is fortunate to have a divided corporate presence in the St Louis, MO, Richmond, VA, and Charlotte NC areas. These facilities are equipped with UPS systems and have 24-hour security services. Should one of the primary buildings in St Louis, MO, Richmond, VA, and Charlotte NC be affected by a disruption, alternate facilities exist in each area that can be used to help restore operations.
In the unlikely event of a citywide or regional disruption, Wells Fargo Advisors has established recovery sites approximately 150 miles from the Richmond area, 175 miles from the Charlotte area, 30 Miles from our New York offices, and 30 miles from its St Louis headquarters that can be used to restore time sensitive functions as soon as key team members are relocated to the facility. Additionally, as a subsidiary of Wells Fargo & Company, Wells Fargo Advisors would intend to take advantage of any available facilities of other Wells Fargo & Company affiliates that may be located in other geographic regions. In the event that any such disruption occurs, we have developed alternative service arrangements, systems, locations, and contingency plans to ensure that any service affected is quickly restored.
Wells Fargo Advisors has identified several computer applications with Mission Critical or High criticality ratings and has documented this within the business continuity plans. Our primary application provider, Thomson Reuters, Inc. has conducted successful testing with Wells Fargo & Company, generally two times per year since November 2000. Finally, through its parent company, Wells Fargo & Company utilizes data centers, located in other states, which regularly perform disaster recovery testing.
At a minimum, the Wells Fargo Advisors business continuity plan is reviewed, updated, and tested on an annual basis. Additionally, our primary internal and external application providers periodically conduct testing of their own back-up capabilities to ensure that, in the event of an emergency or significant business disruption, they will be able to provide us with the critical information and applications we need to continue or promptly resume our business.
Making sure that any type of disruption does not unduly impact our clients is extremely important to us. Our business continuity plan is designed to allow us to continue to provide the quality service you have come to expect from Wells Fargo & Company.