Forgot Password/Username

What are the guidelines for selecting or changing usernames and passwords?

Usernames - For security reasons, you should choose a username that is different than your password or ATM PIN, and not easy for others to guess. Your username must be between 6 and 14 characters in length and must contain at least one letter. You can include hyphens (-) or underscores (_) but no other special characters.

Passwords - Your password must be 6 to 14 characters, including at least one letter and one number. You may also use special characters (such as @, %, &, #). To help ensure the security of your password, you should:

  • Choose a password that is different than your ATM PIN.
  • Choose a password that is different than your username.
  • Select a password that is not easy for others to guess such as your phone number or Social Security Number.
  • Change your password once a month for added security.
  • Memorize your password and never write it down or reveal it to anyone, including bank employees.
  • Do not let other people use your password. By giving your password to another person, you take full responsibility (until you notify us) for all transactions made by that person or anyone else they may give your password to.

I forgot my password.

For your security, we do not email or present you with your current password. To create a new password online, please follow these steps.

  1. Go to Password Help.
  2. Enter your username or Social Security Number as well as one of your Wells Fargo Advisors account numbers (your credit card number is acceptable) or ATM Card number.
  3. Enter your ATM PIN, credit card information, or ZIP code.
  4. We’ll display your username and ask you to enter a new password.

I forgot my username.

If you have forgotten your username, simply go to Username Help and enter your Social Security Number and your password-your username will be displayed. Then click Continue to go to Account Summary.

I forgot both my username and my password.

If you have a username and password, but do not remember them:

  1. First create a new password. Go to Password Help and enter your Social Security Number as well as one of your Wells Fargo Advisors account numbers (your credit card number is acceptable) or ATM Card number.
  2. Enter your ATM PIN, credit card information, or ZIP code.
  3. We’ll display your username and ask you to enter a new password.

Have you signed up to view your accounts online? If not, sign up now and create your username and password.

My password has been disabled.

For your protection, if you — or someone trying to access your accounts — enter an incorrect password three times, we disable your password. Follow these easy steps to sign on:

  1. Go to Password Help and enter your username or Social Security Number as well as one of your Wells Fargo Advisors account numbers (your credit card number is acceptable) or ATM Card number.
  2. Enter your ATM PIN, credit card information, or ZIP code.
  3. We’ll display your username and ask you to enter a new password.

I have a temporary password.

If you received a temporary password in the mail or over the phone, simply sign on with your username and temporary password. You will then be prompted to create a new password.

I want to change my username or password.

It’s a good idea to change your password on a regular basis. If you know your username and password and want to change them, sign on, click on the My Profile tab, select either the Change Username tab or Change Password tab, and follow the instructions.

I signed up over the phone or at a Wells Fargo Advisors location and need a username and password.

You can create a username and password online now:

  1. Go to Password Help.
  2. Enter your Social Security Number as well as one of your Wells Fargo Advisors account numbers or ATM Card number.
  3. Enter your ATM PIN, credit card information, or ZIP code.
  4. Accept the E-Sign Consent and agree to the terms of the Online Access Agreement.
  5. Create a username and password.

I do not see all of my accounts online.

If you do not see all of your Wells Fargo Advisors accounts listed, select the My Profile tab and then the Add Accounts tab.

If you are a small business customer, the account you are looking for may be in another account view. To check, select an alternate view using the Select Account View drop-down menu, which is located in the top-left portion of the Account Summary page.